Returns & Exchanges
At Moonhaven, we want you to feel as confident in your style as you do in our quality. If your selection isn't the perfect fit, we offer easy returns and exchanges within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the unwashed and unworn items with original tags attached into their original packaging or a secure mailing box.
Affix the Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund or exchange once it arrives at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing